contact-us

1.How do I contact you in regard to my order?

2.When will my order be shipped out?

3.What shipping methods do you offer?

4.What is the estimated delivery time?

5.How do I cancel my order?

6.What if I don't receive my order?

7.What if I have received a damaged order?

8.When can I expect a refund debited to my account once I return the item?

9.What is the warranty of my item?

10.How do I return the item?

11.Is that possible for me to order replacement parts from you?

12.What if I can’t pay by credit card?

13.Will an invoice be included in my package?

[profiler]
Memory usage: real: 23330816, emalloc: 22883912,21.82M
Code ProfilerTimeCntEmallocRealMem
mage0.9122100
mage::app::init::system_config0.0017180,6560
CORE::create_object_of::Mage_Core_Model_Cache0.00411373,280262,144
config/load-modules0.1837126,952262,144
config/load-modules-declaration0.03301157,432262,144
mage::app::init::apply_db_schema_updates0.048713,795,2803,670,016
DISPATCH EVENT:resource_get_tablename0.0003323,9840
config/load-db0.12551111,424786,432
mage::app::init::stores0.020511,201,480786,432
mage::app::init_front_controller0.00511365,528262,144
mage::app::init_front_controller::collect_routers0.00321210,696262,144
DISPATCH EVENT:controller_front_init_routers0.00151135,8720
OBSERVER: cms0.0003118,8320
OBSERVER: mstcore0.0003123,3760
OBSERVER: landingpage0.0004121,8720
CORE::create_object_of::Mage_Core_Model_Url_Rewrite_Request0.0009197,7280
mage::dispatch::db_url_rewrite0.0026155,6240
mage::dispatch::routers_match0.4901100
mage::dispatch::controller::action::predispatch0.090113,210,6563,145,728
CORE::create_object_of::Mage_Core_Model_Layout0.00211105,4720
CORE::create_object_of::Mage_Core_Model_Session0.0013156,9040
mage::dispatch::controller::action::predispatch::load_area::frontend::design0.00391279,336262,144
mage::dispatch::controller::action::predispatch::load_area::frontend::translate0.05691273,7281,048,576
Mage_Core_Model_Design_Package::getFilename0.00846873,9760
DISPATCH EVENT:controller_action_predispatch0.024412,328,5441,572,864
OBSERVER: xmlconnect0.00281349,8720
CORE::create_object_of::Mage_XmlConnect_Model_Observer0.00231312,2160
OBSERVER: aw_points_global_controller_predispatch0.00531746,376524,288
OBSERVER: pslogin_observer0.00161159,6960
OBSERVER: log0.00741276,112262,144
CORE::create_object_of::Mage_Log_Model_Visitor0.0007155,2160
OBSERVER: pagecache0.0007137,992262,144
OBSERVER: persistent0.00264330,080262,144
OBSERVER: persistent_session0.0006143,4720
OBSERVER: persistent_quote0.00131191,4640
CORE::create_object_of::Mage_Customer_Model_Session0.0007197,3040
OBSERVER: aw_points_front_controller_predispatch0.0008186,416262,144
OBSERVER: hooya_core_controller_action_predispatch0.0006154,3200
OBSERVER: Hooya_IpSecurity_observer0.0005123,8880
mage::dispatch::controller::action::cms_page_view0.3638100
DISPATCH EVENT:controller_action_layout_load_before0.0007151,5520
OBSERVER: customer_is_logged_in_observer0.0006147,2240
mage::dispatch::controller::action::cms_page_view::layout_load0.08731142,976262,144
layout/package_update: default0.0788183,240262,144
DISPATCH EVENT:core_layout_update_updates_get_after0.0011154,5520
OBSERVER: aw_onestepcheckout_core_layout_update_updates_get_after0.0011151,3760
layout/db_update: default0.1533100
layout/db_update: cms_page0.1513100
layout/db_update: STORE_default0.1501100
layout/db_update: THEME_frontend_default_custom0.1491100
layout/db_update: cms_page_view0.1479100
layout/db_update: page_help_columns0.1468100
layout/db_update: customer_logged_out0.1457100
mage::dispatch::controller::action::cms_page_view::layout_generate_blocks0.076318,764,9848,650,752
BLOCK: formkey0.00101113,7520
DISPATCH EVENT:core_block_abstract_prepare_layout_before0.0005653,6080
DISPATCH EVENT:core_block_abstract_prepare_layout_after0.0004653,6240
DISPATCH EVENT:core_layout_block_create_after0.0028656,6640
OBSERVER: aw_onestepcheckout_core_layout_block_create_after0.0009659,6400
BLOCK: root0.0013195,296262,144
BLOCK: head0.00111149,7920
BLOCK ACTION: head -> addItem0.0001917,1680
BLOCK ACTION: head -> addCss0.00022337,3040
BLOCK ACTION: head -> addJs0.00021422,5200
BLOCK: js_cookies0.0005173,888262,144
BLOCK: after_body_start0.00071126,1440
BLOCK: global_notices0.0005171,3760
BLOCK: header0.00091158,312262,144
BLOCK: top.links0.00091101,2240
BLOCK: store_language0.0007194,816262,144
BLOCK: catalog.topnav0.00171201,9600
BLOCK: top.container0.0006172,000262,144
BLOCK: welcome0.00071145,4080
BLOCK: pop_customer_form_login0.00161177,704262,144
BLOCK: bannerslider0.00121183,464262,144
BLOCK: homemenu0.0007187,1760
BLOCK: category0.1285100
BLOCK: bestsellers0.0005174,3760
BLOCK: breadcrumbs0.0008190,2960
BLOCK: global_messages0.00121133,504262,144
BLOCK: footer0.00111117,7360
BLOCK: global_cookie_notice0.0008172,816262,144
BLOCK: core_profiler0.0006172,2880
BLOCK ACTION: top.links -> addLink0.0012265,2560
CORE::create_object_of::Hooya_Core_Model_Url0.00032315,5280
BLOCK: cms_footer_links0.0005165,4480
BLOCK: catalog.compare.sidebar0.00181344,448524,288
BLOCK ACTION: footer_links -> addLink0.00385271,000524,288
BLOCK: catalog_product_price_template0.0006162,5280
BLOCK: return_link0.00101156,4560
BLOCK: checkout_cart_link0.0006180,280262,144
BLOCK ACTION: checkout_cart_link -> addCartLink0.00341331,232524,288
BLOCK: cart_sidebar0.00141210,8320
BLOCK: checkout.cart.topbar0.0005176,5520
BLOCK: paypal.partner.top_cart.shortcut0.00231369,880262,144
BLOCK: right.poll0.00121175,328524,288
BLOCK: tags_popular0.0006180,9760
BLOCK: left.reports.product.viewed0.00091200,5120
BLOCK: right.reports.product.compared0.0006195,600262,144
BLOCK: google_analytics0.0007194,7920
BLOCK: wishlist_link0.0006186,9200
BLOCK: wishlist_sidebar0.00131247,768262,144
BLOCK: paypaluk.partner.top_cart.shortcut0.0005170,5920
BLOCK: head_rss0.00091100,7520
BLOCK: checkout.cart.sidebar.points0.016712,018,8402,097,152
CORE::create_object_of::Mage_Sales_Model_Quote0.0004149,5440
CORE::create_object_of::Mage_Customer_Model_Resource_Customer0.00281233,808262,144
EAV: Mage_Eav_Model_Config::getEntityType0.00171117,9360
CORE::create_object_of::Mage_Sales_Model_Quote_Item0.0004117,5200
BLOCK: points.header0.0004170,6000
BLOCK: facebook_ads_extension.head0.00151233,880262,144
BLOCK: facebook_ads_extension.addtocart0.0006178,9600
BLOCK: feedexport_js0.0004170,2640
BLOCK: pslogin_general0.0005175,392524,288
BLOCK: pslogin.customer.form.pop.login.buttons0.0005179,4800
BLOCK: cms_page0.00181103,1360
BLOCK: sale.reorder.sidebar0.0009193,3760
mage::dispatch::controller::action::cms_page_view::layout_render0.0674100
DISPATCH EVENT:core_block_abstract_to_html_before0.0002161,5120
frontend/default/custom/template/page/help.phtml0.06431957,7601,048,576
frontend/default/custom/template/page/html/head.phtml0.04981500,248786,432
Mage_Core_Model_Design_Package::getSkinUrl0.02444044,6640
DISPATCH EVENT:core_block_abstract_to_html_after0.0002151,2160
frontend/default/custom/template/directory/js/optional_zip_countries.phtml0.00141102,8000
frontend/default/custom/template/page/html/header.phtml0.0014166,9680
CORE::create_object_of::Mage_Widget_Model_Template_Filter0.0006196,488262,144