contact-us

1.How do I contact you in regard to my order?

2.When will my order be shipped out?

3.What shipping methods do you offer?

4.What is the estimated delivery time?

5.How do I cancel my order?

6.What if I don't receive my order?

7.What if I have received a damaged order?

8.When can I expect a refund debited to my account once I return the item?

9.What is the warranty of my item?

10.How do I return the item?

11.Is that possible for me to order replacement parts from you?

12.What if I can’t pay by credit card?

13.Will an invoice be included in my package?

[profiler]
Memory usage: real: 23592960, emalloc: 23210488,22.14M
Code ProfilerTimeCntEmallocRealMem
mage0.8908100
mage::app::init::system_config0.0015180,6560
CORE::create_object_of::Mage_Core_Model_Cache0.00381373,280262,144
config/load-modules0.1961126,952262,144
config/load-modules-declaration0.03251157,432262,144
mage::app::init::apply_db_schema_updates0.053913,795,2723,670,016
DISPATCH EVENT:resource_get_tablename0.0004334,0160
config/load-db0.08731111,432786,432
mage::app::init::stores0.012211,201,576786,432
mage::app::init_front_controller0.00521365,488262,144
mage::app::init_front_controller::collect_routers0.00331210,656262,144
DISPATCH EVENT:controller_front_init_routers0.00151135,8720
OBSERVER: cms0.0003118,8320
OBSERVER: mstcore0.0003123,3760
OBSERVER: landingpage0.0004121,8720
CORE::create_object_of::Mage_Core_Model_Url_Rewrite_Request0.0010197,6560
mage::dispatch::db_url_rewrite0.0015155,6240
mage::dispatch::routers_match0.4902100
mage::dispatch::controller::action::predispatch0.099513,669,7923,670,016
CORE::create_object_of::Mage_Core_Model_Layout0.00191105,4880
CORE::create_object_of::Mage_Core_Model_Session0.00891539,288524,288
CORE::create_object_of::Cm_RedisSession_Model_Session0.00131115,4240
Mage_Core_Model_Session_Abstract_Varien::start/start0.0008124,5920
mage::dispatch::controller::action::predispatch::load_area::frontend::design0.00281257,424262,144
mage::dispatch::controller::action::predispatch::load_area::frontend::translate0.05951273,7681,048,576
Mage_Core_Model_Design_Package::getFilename0.00816873,9760
DISPATCH EVENT:controller_action_predispatch0.024912,328,2001,572,864
OBSERVER: xmlconnect0.00291349,6080
CORE::create_object_of::Mage_XmlConnect_Model_Observer0.00241311,9920
OBSERVER: aw_points_global_controller_predispatch0.00541746,784524,288
OBSERVER: pslogin_observer0.00151159,3120
OBSERVER: log0.00761276,056262,144
CORE::create_object_of::Mage_Log_Model_Visitor0.0007155,2080
OBSERVER: pagecache0.0007138,0240
OBSERVER: persistent0.00254330,120262,144
OBSERVER: persistent_session0.0006143,752262,144
OBSERVER: persistent_quote0.00131191,3680
CORE::create_object_of::Mage_Customer_Model_Session0.0007197,2560
OBSERVER: aw_points_front_controller_predispatch0.0008186,368262,144
OBSERVER: hooya_core_controller_action_predispatch0.0006154,3360
OBSERVER: Hooya_IpSecurity_observer0.0005123,8640
mage::dispatch::controller::action::cms_page_view0.2636100
DISPATCH EVENT:controller_action_layout_load_before0.0007151,5440
OBSERVER: customer_is_logged_in_observer0.0006147,2240
mage::dispatch::controller::action::cms_page_view::layout_load0.08331142,992262,144
layout/package_update: default0.0755183,2160
DISPATCH EVENT:core_layout_update_updates_get_after0.0011154,5280
OBSERVER: aw_onestepcheckout_core_layout_update_updates_get_after0.0010151,3520
layout/db_update: default0.1470100
layout/db_update: cms_page0.1450100
layout/db_update: STORE_default0.1440100
layout/db_update: THEME_frontend_default_custom0.1431100
layout/db_update: cms_page_view0.1421100
layout/db_update: page_help_columns0.1411100
layout/db_update: customer_logged_out0.1400100
mage::dispatch::controller::action::cms_page_view::layout_generate_blocks0.072018,632,2088,388,608
BLOCK: formkey0.00101113,7520
DISPATCH EVENT:core_block_abstract_prepare_layout_before0.0005653,6160
DISPATCH EVENT:core_block_abstract_prepare_layout_after0.0004653,6160
DISPATCH EVENT:core_layout_block_create_after0.0027656,6560
OBSERVER: aw_onestepcheckout_core_layout_block_create_after0.0008659,6400
BLOCK: root0.0013195,288262,144
BLOCK: head0.00101149,8000
BLOCK ACTION: head -> addItem0.0001917,1520
BLOCK ACTION: head -> addCss0.00022337,3040
BLOCK ACTION: head -> addJs0.00011422,5200
BLOCK: js_cookies0.0005173,8800
BLOCK: after_body_start0.00081126,144262,144
BLOCK: global_notices0.0005171,3760
BLOCK: header0.00081158,272262,144
BLOCK: top.links0.00081101,2240
BLOCK: store_language0.0007194,8000
BLOCK: catalog.topnav0.00171201,960262,144
BLOCK: top.container0.0006172,008262,144
BLOCK: welcome0.00071145,4080
BLOCK: pop_customer_form_login0.00161177,728262,144
BLOCK: bannerslider0.00121183,4640
BLOCK: homemenu0.0007187,224262,144
BLOCK: category0.1237100
BLOCK: bestsellers0.0005174,3680
BLOCK: breadcrumbs0.0007190,3040
BLOCK: global_messages0.00131133,480262,144
BLOCK: footer0.00081117,7360
BLOCK: global_cookie_notice0.0005172,8160
BLOCK: core_profiler0.0006172,2400
BLOCK ACTION: top.links -> addLink0.0010265,2560
CORE::create_object_of::Hooya_Core_Model_Url0.00032315,5280
BLOCK: cms_footer_links0.0005165,448262,144
BLOCK: catalog.compare.sidebar0.00171344,592262,144
BLOCK ACTION: footer_links -> addLink0.00345270,5120
BLOCK: catalog_product_price_template0.0005162,528262,144
BLOCK: return_link0.00101156,456262,144
BLOCK: checkout_cart_link0.0006180,2720
BLOCK ACTION: checkout_cart_link -> addCartLink0.00341331,320262,144
BLOCK: cart_sidebar0.00141210,848262,144
BLOCK: checkout.cart.topbar0.0004176,5440
BLOCK: paypal.partner.top_cart.shortcut0.00231369,944524,288
BLOCK: right.poll0.00121175,3760
BLOCK: tags_popular0.0006180,960262,144
BLOCK: left.reports.product.viewed0.00101204,6080
BLOCK: right.reports.product.compared0.0006195,608262,144
BLOCK: google_analytics0.0007194,7920
BLOCK: wishlist_link0.0006186,9200
BLOCK: wishlist_sidebar0.00121243,736262,144
BLOCK: paypaluk.partner.top_cart.shortcut0.0005170,592262,144
BLOCK: head_rss0.00081100,7600
BLOCK: checkout.cart.sidebar.points0.016612,018,8162,097,152
CORE::create_object_of::Mage_Sales_Model_Quote0.0004149,5440
CORE::create_object_of::Mage_Customer_Model_Resource_Customer0.00291235,936262,144
EAV: Mage_Eav_Model_Config::getEntityType0.00171118,016262,144
CORE::create_object_of::Mage_Sales_Model_Quote_Item0.0004117,5200
BLOCK: points.header0.0004170,6000
BLOCK: facebook_ads_extension.head0.00151233,864262,144
BLOCK: facebook_ads_extension.addtocart0.0006178,9600
BLOCK: feedexport_js0.0004170,264262,144
BLOCK: pslogin_general0.0005175,4000
BLOCK: pslogin.customer.form.pop.login.buttons0.0005179,4880
BLOCK: cms_page0.00181103,144262,144
BLOCK: sale.reorder.sidebar0.0007193,3840
mage::dispatch::controller::action::cms_page_view::layout_render0.0668100
DISPATCH EVENT:core_block_abstract_to_html_before0.0001161,5120
frontend/default/custom/template/page/help.phtml0.06391955,7441,048,576
frontend/default/custom/template/page/html/head.phtml0.04981500,200524,288
Mage_Core_Model_Design_Package::getSkinUrl0.02424044,6640
DISPATCH EVENT:core_block_abstract_to_html_after0.0002151,2080
frontend/default/custom/template/directory/js/optional_zip_countries.phtml0.00151102,800262,144
frontend/default/custom/template/page/html/header.phtml0.0013166,9600
CORE::create_object_of::Mage_Widget_Model_Template_Filter0.0006196,5280